Tour Policy

Cancellation & Modifications Policy

• Cancellations or modifications must be made 24 hours before the tour date
• For High Season (December) Cancellation should be made 48 hours before the tour date
• Cancellation or modification made within 24 hours before the tour date, a 50% penalty will be applicable.
• Last minute cancellation will be consider as no show and penalty will be applicable.

Payment Method:

• Cash
• Credit / Debit Card
• Paypal

Payment Policy

• Deposit:
  • We require 50% of the total cost to guarantee and to be paid 2 days before the tour date
  • Payment by Card & Paypal, there is an additional transaction fee.
• Balance:
  • The balance will be paid upon your pick up by cash and debit/credit card
  • We recommend paying by Cash to avoid additional transaction fee
  • Payment by Card upon arrival there will be additional 10% transaction fee

Tour Instruction:

1. Our team will reach out to you 3 days before your tour to confirm your tour.
2. Once confirmed, a deposit will be required to guarantee your tour.
3. When payment is made, send the proof of payment to our team.
4. Deposit received. Our team will send you the instruction for your tour.

General Reminder:

Before booking with Riviera Maya Concierge, please be aware that we are not part nor related to any hotels in Riviera Maya.

Many driver or person will be offering you a transportation which is more cheaper. Although the service are more cheaper, we STRONGLY advise you not take the transportation, this is for YOUR OWN SAFETY. As we will prioritize your SAFETY ALWAYS.

In case you cannot find the driver or the driver did not contact you directly, please do not hesitate to you can contact us on our email, iMessage or Whatsapp: +52 55 8583 0983

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