Cancellation & Modifications Policy
- Cancellations or modifications must be made 48 hours before the day of the transfer/disposal.
- If cancellation is made 48 hours before the date of the transfer/disposal, will be eligible for a 50% refund (The guests request by email to request the 50% refund (if the condition is respected), we then, proceed with the refund.
- Cancellation or modification made within 48 hours before the transfer, the payment made will be non-refundable. No refund at all.
- For High/Festival Period: Cancellation should be made 72 hours before the day of the transfer/disposal.
- No show because the flight was canceled:
- payment in advance is not refunded but will be carried over to the next booking.
- payment supposed to be on the day will be carried over the next booking.
- For Departure: Modifications should be made 24 hours before you schedule departure.
- For Departure: Last-minute cancellations (less than 24 hours) will be considered a no-show & no refunds
- For Departure: Late appearance or presence at the lobby by 5 minutes or more after the scheduled pick-up time will be considered a no-show and no-refundable one-way transfer. (Please note: the driver waiting period is a maximum of 5 minutes starting at the time of the scheduled pick up)
Payment Policy
- We will be requesting the full payment to guarantee the transfer via Paypal
General Reminder:
Before booking with Riviera Concierge, please be aware that we are not part of nor related to any hotels in French Riviera.